FAQ

Vesaal means connection or union, and it reflects our core mission. We found inspiration in the poetry of the Persian poet Hafiz, whose wisdom guided us to this name during a time of uncertainty.For us, Vesaal is more than a name; it’s a symbol of the meaningful bonds and shared stories that unite us all.

 please Discover more about our heritage and journey on our Story page.

At Vesaal, we’re pleased to offer free shipping on orders over €50. We also provide worldwide shipping, though please note that customs duties and import taxes may apply for destinations outside the EU. If you have any questions about international orders, don’t hesitate to reach out to us.

Yes, you can return unused and unopened Vesaal products free of charge within 7 days of receiving your shipment. Please review our returns policy and instructions on our Returns page for more details.

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services. Both customers inside and outside the EU pay VAT on their purchases.